Technical Support Service Representative
Responsibilities include handling customer technical issues, providing information about the product the client is offering, troubleshooting and resolving product issues and concerns, documenting and updating customer records based on interactions, and develping and maintaining a knowledge base of the evolving products and services. Qualifications include wriitten and verbal communication skills, positive and professional demeanor, the ability to prioritize and multi-task, the ability to build rapport with the clients, and previous experience in technical support, and computer skills which will also be taught in training. Technical Requirements include hard wired interenet connection, a laptop or desktop, a USB noise canceling headset, some clients may require a USB Flash Drive (see management for specifications), a land-line phone is not a requirement as some of our clients allow you to connect to their customers via VOIP (see management for specifications).
Training Dates and Pay Range:
Training and Pay varies on the client.
We currently have multiple training dates available for each client throughout the month. Furthermore, if an employment agreement is made, you may begin as early as this week, or as late as next month. This is mainly dependent upon your availability and the start date of opportunity training. The exact pay for this position does depend on the client which you are paired with. The window ranges anywhere from $10.00 p/hr to $15.00 p/hr. Most clients allow our agents the opportunity to earn incentives on top of your base rate.
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